Bank of America said Tuesday it plans to open 40 new branches by year’s end and 110 additional locations between 2026 and 2027.
The Charlotte, North Carolina-based bank has spent the last 11 years growing its network of financial centers and has invested over $5 billion in new and existing locations since 2016.
“Our continued investment in our financial center network reflects our commitment to meeting our clients where they are and how they want to bank with us,” said Holly O'Neill, head of the bank’s retail, consumer and preferred lines of business.
“We are focused on creating spaces where financial specialists can meet with clients and help them achieve their financial goals,” O'Neill said in a statement Tuesday.
More than 90% of client interactions take place online, according to the bank. But branches – or “financial centers” as Bank of America calls them, of which there are around 3,700 – focus on meeting spaces for clients and bankers “to have in-depth conversations about their finances,” the bank said. Clients have taken the bank up on the opportunity around 10 million times this past year, it said.
Among its upcoming financial centers are four in Idaho, a state it, at present, has just three other locations.
The locations will be around Boise, which has experienced growth in recent years. Between 2000 and 2024, the population of Ada County (where Boise is located, and of which it accounts for roughly half) grew 85.3%, according to Census data. The city itself grew from approximately 186,000 to 250,000 in that time.
“Opening centers in Boise is an exciting milestone and reflects our commitment to bringing first-class financial services to more communities,” said the bank’s Head of Financial Centers Will Smayda in a prepared statement.
Boise will be the only new area of focus for the bank, which plans to spread new openings out across its full footprint. Particular investment will be made in the New York, New Jersey, Utah, Colorado, Nashville, Utah, Atlanta, Sacramento, and Omaha markets.
Bank of America opened 40 locations last year, including its first in Louisville, Kentucky. In the fall, it said it was on track to open 165 branches through 2026. Despite the prevalence of digital banking, it’s one of several institutions amidst a branch expansion, including PNC and JPMorgan Chase.
Another area of investment: The bank has launched on-demand American Sign Language interpretation. ASL interpreters are available via video chat from all branches to facilitate communication between clients and financial specialists.
A handful of major banks have accessibility tools available for the deaf and hard-of-hearing, including U.S. Bank, which has ASL interpreters available upon request. JPMorgan has two locations specifically catered to deaf customers based in Washington, D.C., one of which opened in the fall.
