Retail


  • The exterior of the USAA headquarters building is shown.
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    Courtesy of USAA
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    USAA picks board member Andrade as next CEO

    Juan Andrade will succeed Wayne Peacock as the financial institution’s president and CEO starting April 2. Peacock announced his retirement in August.

    By Jan. 9, 2025
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    Dive Deposits: Morgan Stanley’s MD promotions don’t set records, they follow the herd

    While Citi, BofA and Goldman touted their biggest cohorts of managing directors in years, Morgan Stanley elevated greater numbers in 2022 and 2023. But the banks appear in lock-step on other value markers.

    By Jan. 9, 2025
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    Trendline

    Top 5 stories from Banking Dive

    As the banking sphere prepares for a second Trump presidency, institutions are weighing branch strategy and regulatory changes — and looking at how past crises have altered their perception of risk.

    By Banking Dive staff
  • CFPB Director Rohit Chopra participates in a meeting of the Financial Stability Oversight Council at the U.S. Treasury
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    CFPB brings back sandbox but keeps competition emphasis

    The bureau’s policies restore the no-action letter and sandbox designation, but feature some tweaks aimed at correcting past “shortcomings.”

    By Jan. 9, 2025
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    Pgiam via Getty Images
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    6 banking trends to watch in 2025

    Donald Trump’s return to the White House is expected to make an impression on a number of facets in banking – from regulation to M&A to crypto.

    By , , , Jan. 8, 2025
  • A sign reads "Wells Fargo" with the bank's logo below.
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    Michael M. Santiago / Staff via Getty Images
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    Q&A

    How Wells Fargo aims to boost trust among underbanked

    The bank has been focused on providing services that are “in language and in culture” to foster trust and transparency, said Michael Martino, head of Wells’ inclusion initiative.

    By Jan. 8, 2025
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    Credit Suisse had more Nazi-linked accounts than previously known: probe

    The Swiss bank engaged in a “pattern of obstruction” by not sharing some information during past investigations into the lender’s ties to Nazis, the Senate Budget Committee said.

    By Jan. 6, 2025
  • The Federal Deposit Insurance Corp. headquarters in Washington, D.C.
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    Anna Hrushka/Banking Dive
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    Kansas bank challenges $20M FDIC penalty

    CBW Bank, charged with failing to maintain adequate anti-money laundering controls, has filed a lawsuit challenging the agency’s action, calling the penalty “unreasonable and unprecedented for a bank of this size.”

    By Jan. 2, 2025
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    Hawaiian Electric sells majority stake in American Savings Bank

    The $450 million deal follows the Hawaiian utility company’s agreement last year to put close to $2 billion toward a joint settlement stemming from the 2023 Maui wildfires.

    By Jan. 2, 2025
  • Two people walk past a Chase bank branch.
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    Spencer Platt via Getty Images
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    What Jamie Dimon’s potential successor says about regulation, customer growth

    Marianne Lake, CEO of consumer and community banking at JPMorgan Chase, worries most about an uneven playing field, where “as a result of regulation or legislation, effectively, winners and losers are being picked,” she says.

    By Jan. 2, 2025
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    Kraken decries crypto de-banking amid Metro Bank ban

    Metro is one of several U.K. lenders to impose a bar or limit on deposits into crypto exchanges. A Metro Bank spokesperson says the thrust is to curb fraud.

    By Dec. 19, 2024
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    Avosb via Getty Images
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    Flagstar fined $3.5M for ‘misleading’ after 2021 cyberattack

    The bank “negligently made” materially misleading statements after a hack that resulted in the theft of 1.5 million customers’ personally identifying information.

    By Dec. 19, 2024
  • BaaS, Banking as a service, fintech, financial technology, mobile banking, contactless payment
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    Tracker

    A running list of BaaS banks hit with consent orders in 2024

    Regulators have taken a harder look at bank-fintech partnerships. Experts said the orders highlight gaps in due diligence and monitoring related to third-party partners.

    Dec. 18, 2024
  • The skyline of Columbus, Ohio, seen behind a river.
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    The image by jpmueller99 is licensed under CC BY 2.0
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    Ohio’s Northwest to acquire Penns Woods in $270.4M deal

    Buying the holding company for Jersey Shore State Bank and Luzerne Bank will give Northwest 24 added Pennsylvania locations and create a $17 billion-asset bank.

    By Dec. 18, 2024
  • The financial district in Boston, seen against the Boston Harbor at sunrise showcasing a mix of contemporary and historic buildings.
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    Marcio Silva via Getty Images
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    Berkshire, Brookline ink $1.1B merger

    The Massachusetts banks will together create a $24 billion-asset, 148-branch institution in a transaction expected to close in the second half of 2025.

    By Dec. 17, 2024
  • A sign reads "New York Community Bank" and "A division of Flagstar Bank, N.A., Member FDIC"
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    Spencer Platt / Staff via Getty Images
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    Flagstar makes 2nd CFO change this year

    Lee Smith, the bank’s president of mortgage, will take over as chief financial officer Dec. 27, as Craig Gifford will “reengage in personal endeavors outside of banking,” Flagstar said. Gifford joined Flagstar in April.

    By Dec. 17, 2024
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    SouthState, Independent deal approved by Fed

    The roughly $2 billion deal is the second banking investment or combination to which the central bank has given its blessing in as many days.

    By Dec. 13, 2024
  • A person wearing a blue hat and light t-shirt walks past a KeyBank branch location, as the glass reflects the street scene.
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    Spencer Platt / Staff via Getty Images
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    Scotiabank gets Fed’s approval to take bigger KeyBank stake

    The earlier-than-expected green light will let the Canadian lender proceed to Phase 2 of its investment — a $2 billion infusion and the right to name two directors to the Cleveland bank’s board.

    By Dec. 13, 2024
  • Ally Financial, NYSE facade
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    Courtesy of Ally Financial
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    Ally CEO indicates card business not a core focus

    “In a world of limited capital and limited expenses,” the bank’s next dollar is “not going to go there, despite the fact that it’s a very strong business,” Michael Rhodes said of Ally’s card unit.

    By Dec. 13, 2024
  • A Wells Fargo bank signage is seen on Broadway on December 20, 2022 in New York City.
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    Michael M. Santiago via Getty Images
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    Nonbranch Wells Fargo workers vote to unionize

    A group of conduct management investigators spread across the country voted to join Wells Fargo Workers United. The National Labor Relations Board certified the vote Tuesday.

    By Dec. 12, 2024
  • Wells Fargo CEO Charlie Scharf
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    Wells Fargo’s Scharf calls for capital requirements clarity

    The bank’s CEO on Wednesday called uncertainty around how much extra capital banks will be required to hold “a crazy way to run a system.”

    By Dec. 11, 2024
  • PNC CEO Bill Demchak
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    PNC’s Demchak: De-regulation clamor is overblown

    “I think people are a little bit too excited … that they’re just going to let everybody run free here,” the Pittsburgh bank's CEO said. “I don’t see that at all.”

    By Dec. 11, 2024
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    Could a French bank foil UniCredit’s play for Banco BPM?

    Crédit Agricole boosted its stake in BPM — borrowing a strategy UniCredit used on Commerzbank. The French bank insists it doesn’t aim to buy BPM. The Italian government seems OK with that.

    By Dec. 9, 2024
  • A newer PNC branch is shown, with "PNC" signage on the exterior of the building.
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    Courtesy of PNC
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    Q&A

    PNC leans into branch staff with hospitality industry roots

    “It’s a mindset,” one executive said. “We want people that are client advocates, that can drive the hospitable environment that we’re looking for, but also have the intellect, the curiosity to help.”

    By Dec. 9, 2024
  • The exterior of a Citizens Bank is pictured.
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    Kate Tornone/Banking Dive
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    Citizens tweaks features, eyeing primacy for customers

    Recent upgrades to the super-regional’s digital experience are aimed at fueling primacy with clients, a Citizens executive said, as banks vie to be their customers’ No. 1.

    By Dec. 6, 2024
  • A bicyclist rides by a Wells Fargo bank branch in San Francisco, California
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    Wells Fargo to lay off hundreds in Oregon

    The Hillsboro and Salem offices, with 500 and 221 employees, respectively, might be impacted by the lender’s decision to pull out of these locations, according to a WARN notice filed Tuesday.

    By Dec. 5, 2024