Dive Brief:

• The U.S. arm of the British fintech Wise has agreed to pay $4.2 million and invest in further compliance systems as part of an agreement Wednesday with six states that found deficiencies in how the company addressed certain compliance requirements.
• As part of the agreement, Wise US will bolster investments in its anti-money laundering and terrorism financing programs, and file quarterly reports to the states for two years, according to the consent order posted on Massachusetts’ website. Regulators in that state, as well as California, Minnesota, Nebraska, New York and Texas, brought the administrative action, with each state to receive $700,000 under terms of the order.
• “Wise takes its responsibility to provide a safe and secure service to our customers very seriously,” a company spokesperson said Wednesday in an email. “We continue to invest heavily in our compliance and controls framework to help ensure we deliver a safe, reliable and seamless customer experience.”

Dive Insight

The Consumer Financial Protection Bureau, in its last penalty issued under Biden-era Director Rohit Chopra, ordered Wise in January to pay nearly $2.5 million after it found “illegal remittance practices.” The company allegedly advertised inaccurate fees and failed to properly disclose exchange rates, the CFPB said.

However, the bureau issued an amended consent order in May, trimming the penalty to $45,000. The CFPB, though, said Wise must still set aside roughly $450,000 in a segregated account as redress for affected consumers.

In a policy shift, the CFPB said in April it would pivot its focus away from nonbanks, leaving state consumer protection regulators to pick up the slack.

The states discovered compliance weaknesses last year during their examination of Wise’s operations from July 2022 to September 2023.

As part of Wednesday’s settlement, Wise US will retain an independent monitor to verify its compliance effort. Wise US, which is led by Harsh Sinha, did not admit nor deny the state regulators’ findings as part of the multi-state consent order. 

“State regulators found Wise was not in compliance with certain requirements, creating the potential that its services could be used to support money laundering, terrorism financing, or other illegal activities,” the Texas Department of Banking said Wednesday in a press release.

According to the consent order, Wise’s compliance violations included a failure to provide for independent review of its AML program “on a frequency commensurate with services provided” and “deficiencies with processes for investigating and reporting suspicious activity.” 

“Results like this illustrate the power of collaboration and consistency,” Mary L. Gallagher, commissioner of the Massachusetts Division of Banks, said in a Wednesday press release. “This week’s action is an example of state regulators acting quickly to ensure compliance and protect consumers by coordinating a multi-state enforcement action.”

Financial services firms must verify customers’ identities, report suspicious activity and apply “appropriate controls for high-risk accounts,” the Massachusetts banking regulator said in the press release.

In January, Oakland, California-based Block agreed to pay more than $250 million over similar compliance deficiencies with its CashApp peer-to-peer payments tool in a settlement with 48 states and the Consumer Financial Protection Bureau. Three months later, Block reached a separate agreement with New York regulators, paying $40 million over the same violations.