First Citizens’ Federal Credit Union, a Fairhaven-based community credit union, has taken a leap forward in modern banking through the successful launch of Narmi’s Consumer Account Opening platform and Digital Banking platform for both businesses and consumers. This partnership with Narmi, a leading provider of digital banking solutions, is a testament to the credit union’s commitment to enhancing the member experience and empowering members on their path to financial independence.

Grounded in its mission to serve the local community, First Citizens’ has leveraged Narmi to enhance its digital banking and account opening processes to be even more convenient. Highlights include:

• Prospective members can open an application from anywhere, entirely digitally, in under three minutes.
• Streamlined back-office processes including instant KYC verification, automated decisioning, and member information.
• Members can transition seamlessly from account opening into online banking.
• Comprehensive online banking interface complete with personal financial management tools to help members budget and better manage spending.

“We are thrilled to partner with Narmi to offer our members a more modern banking experience,” said Adrienne Watson, Director of Core Improvement and Innovation. “Narmi offers an exciting opportunity for our members to easily open accounts and enhance their personal financial management. First Citizens’ is passionate about helping the community move towards financial freedom, and our partnership with Narmi has brought us one step closer.”

The implementation of Narmi’s platforms, done through the COCC core banking solution, empowers First Citizens’ to better reach its community members.

“Narmi and First Citizens’ share a vision for providing the best possible digital banking services to members,” said Siddharth Viswanath, SVP of Operations and Strategy at Narmi. “We are excited to see how Narmi will help First Citizens’ give its community an even better digital banking experience.”