Retail


  • A bank branch building features the "Bank of America" name and logo in front of sunny skies.
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    BofA’s head of branches: ‘Proximity is still important to people’

    Customers may or may not visit a branch, but the bank’s presence affirms its commitment to a community, and “there’s a brand value” in that, the executive said.

    By June 3, 2025
  • A sign reads "Citibank" in a branch window, which reflects an American flag and taxi cabs on the street.
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    Michael M. Santiago / Staff via Getty Images
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    Q&A

    Citi marketing chief looks to ‘reenergize’ the bank’s brand

    “We're not just producing content and putting out a 50-page white paper,” said Alex Craddock, Citi’s chief marketing and content officer. “We're really thinking a lot more strategically.”

    By June 2, 2025
  • Long Covid syndrome and coronavirus pandemic symptoms that persist as a burden concept or being tied trapped as a hauler of a virus infection with 3D illustration elements. Explore the Trendline
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    Trendline

    The Banking Dive Outlook on 2022

    Some narratives in 2022, such as office returns, will seem like a logical progression from the year before. Others, such as the regulatory sphere and shift toward smaller M&A, may mark a big shift from the previous 12 months.

    By Banking Dive staff
  • Panoramic view of South Beach at Miami South Pointe Park with high skyscrapers
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    Tomas Kozak via Getty Images
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    Seacoast bets big on The Villages in $710.8M deal

    The acquisitive bank will buy VBI, which touts a more than 50% deposit share in Florida’s largest retirement community, in a transaction set to close in the fourth quarter.

    By May 30, 2025
  • The Federal Deposit Insurance Corp. headquarters in Washington, D.C.
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    Anna Hrushka/Banking Dive
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    Bank profits rise in Q1

    The FDIC’s 4,462 insured banks saw a 1.16% return on assets and net income of $70.6 billion in the first quarter.

    By May 29, 2025
  • A UBS location in New York City is shown, with the letters "UBS" on the building front.
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    Caitlin Mullen/Banking Dive
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    UBS to sell hedge fund business to Cantor Fitzgerald

    The Swiss lender’s O’Connor unit, with $11 billion in assets under management, will return to the purview of Bill Ferri, a UBS veteran and O’Connor founder who’s now at Cantor Fitzgerald.

    By May 29, 2025
  • A sign for CitiBank is seen on the bank branch in Manhattan on March 01, 2024 in New York City.
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    Spencer Platt / Staff via Getty Images
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    Citi sells Polish consumer business to VeloBank

    Upon closing, it will be the 10th international consumer business Citi has sold since 2021. The bank will maintain its institutional business in Poland, as it has elsewhere, following the sale.

    By May 28, 2025
  • Charlie Scharf, Wells Fargo CEO
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    Wells Fargo’s Scharf assured over asset cap’s potential end

    “We’re not done, but we’re a hell of a lot closer to the end than the beginning, at this point,” the CEO said Wednesday.

    By May 28, 2025
  • A Banco Santander's logo is seen at a bank's branch before a news conference to announce the 2019 results on January 29, 2020 in Boadilla del Monte, in Madrid, Spain.
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    Pablo Blazquez Dominguez via Getty Images
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    Santander’s Openbank opens first US physical location

    The Miami location "is another opportunity to bridge our digital and in-person experience to deliver a truly differentiated offering,” Openbank US CEO Swati Bhatia said.

    By May 27, 2025
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    Drew Angerer / Staff via Getty Images
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    TD to cut 2% of workforce, wind down $3B portfolio

    The bank expects to record up to $505 million in restructuring charges over the next several quarters, said CFO Kelvin Tran. The portfolio, meanwhile, is tied to its U.S. point-of-sale financing business.

    By May 22, 2025
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    Avosb via Getty Images
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    Evolve dodges Yotta lawsuit for now

    Yotta’s lawsuit against its former bank partner was dismissed for failing to “plead the ‘who, what, when, where, and how’” of Evolve’s alleged misdoings. Yotta must file an amended complaint by June 2.

    By May 21, 2025
  • A skyscraper with the word "Ally" on it is shown, with blue sky behind.
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    Permission granted by Ally
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    Inside Ally’s customer referral program

    The effort, launched last year, accounts for about 15% of the digital bank’s account volume, an executive said. Now Ally is adding a QR code and wants to use opportune moments to promote the program.

    By May 21, 2025
  • The CEO of JPMorgan Chase, Jamie Dimon, speaks in front of a blue background
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    Kevin Dietsch / Staff via Getty Images
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    JPMorgan aims to ‘resist’ headcount growth

    Although headcount increases in recent years were necessary to support growth, “we do suspect some inefficiency was introduced,” the bank’s CFO said during Monday’s investor day.

    By May 19, 2025
  • A Fifth Third Bank sign shows "5/3" with the words "Fifth Third Center" and "Bank Branch" below.
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    Courtesy of Fifth Third Bank
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    Fifth Third gives customers free access to wills

    The move reflects the bank’s aims to bolster its benefits for customers and do more with its fintech partners to differentiate itself from competitors, a Fifth Third VP said.

    By May 19, 2025
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    NY AG sues Capital One over lost customer interest

    The state essentially picked up the challenge the CFPB put down when it dismissed its own lawsuit alleging the bank cost users $2 billion by not informing them of a higher-yield savings account.

    By May 15, 2025
  • customers sit and talk or play on their cell phones in a bank of america financial center lobby
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    Courtesy of Bank of America
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    Bank of America to open 150 locations through 2027

    Forty are anticipated to open by year’s end. All in, the bank has invested more than $5 billion across its branch footprint since 2016.

    By May 13, 2025
  • "BNP Paribas" is seen on a sign on a building as a person walks by in the background.
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    Matt Cardy / Stringer via Getty Images
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    BNP Paribas shareholders approve higher age limit for CEO

    The French bank’s investors Tuesday backed moves to allow 63-year-old Jean-Laurent Bonnafé and 74-year-old Jean Lemierre to remain in the chief executive and board chair roles longer.

    By May 13, 2025
  • The Capital One logo is displayed on the side of its headquarters in McLean, Va.
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    Capital One asks judge to toss Trump de-banking lawsuit

    The Trump Organization’s “generalized allegations” of politically motivated de-banking don’t hold up and its claims lack “factual or legal support,” the bank said Wednesday.

    By May 9, 2025
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    Wall Street bonuses to drop amid market volatility, consultant finds

    Bonuses in equity underwriting are predicted to plunge up to 20% as firms in the initial public offering market take a “wait and see” approach, Johnson Associates said. 

    By May 8, 2025
  • A Banco Santander's logo is seen at a bank's branch before a news conference to announce the 2019 results on January 29, 2020 in Boadilla del Monte, in Madrid, Spain.
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    Pablo Blazquez Dominguez via Getty Images
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    Santander closing 18 US branches by August

    Six of the locations are in Massachusetts, along with four each in New Jersey and Pennsylvania, two in New York and one each in New Hampshire and Rhode Island. The bank is leaning into its digital platform.

    By May 7, 2025
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    3 ex-U.S. Bank employees tried to lure affluent clients, lawsuit alleges

    Three ex-wealth managers “aggressively pursued” former clients to follow them to a Royal Bank of Canada subsidiary, U.S. Bank alleges in a lawsuit.

    By May 6, 2025
  • Scott Bessent, secretary of the Treasury Department, speaks while gesturing with his hands.
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    Andrew Harnik / Staff via Getty Images
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    Treasury’s Bessent: Private credit surge underscores need for bank deregulation

    “The growth of private credit tells me that the regulated banking system has been too tightly constrained,” Scott Bessent said Monday.

    By May 6, 2025
  • Aerial view of Kansas City, Missouri skyline during summer
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    Ryan Wewers via Getty Images
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    First National Bank of Omaha to buy Kansas City bank

    FNBO is the 16th-largest bank by market share in Kansas City. The deal, expected to close this year, will boost its position to ninth.

    By May 5, 2025
  • BNY Mellon new name, logo
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    Spencer Platt/Getty Images via Getty Images
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    BNY ups in-office requirement to 4 days per week

    The bank is implementing the policy Sept. 2. It has allowed employees to work remotely two days a week since the first half of 2023.

    By May 1, 2025
  • The HSBC sign and logo pictured outside a bank branch.
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    Matt Cardy via Getty Images
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    HSBC chair to retire by year’s end

    Mark Tucker, who joined the bank in 2017, will step down from his role in the next seven months after a successor is selected.

    By May 1, 2025
  • Homes and palm trees in the foreground, with the Los Angeles skyline and San Gabriel Mountains in the background
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    Mario Tama via Getty Images
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    The ‘joiner’ era of bank M&A has begun

    Shortly after the Capital One-Discover deal received sign-off, Columbia, Eastern and Cadence Bank all announced deals. So did a host of smaller institutions.

    By April 30, 2025