Retail


  • Customers use an ATM at a Bank of America office.
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    Justin Sullivan via Getty Images
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    BofA’s Holly O’Neill gets expanded role

    Bank of America is combining consumer units and giving one of its most senior women a bigger role leading the lender’s retail, consumer and preferred banking divisions.

    By April 2, 2025
  • The Seattle skyline, featuring the Space Needle and skyscrapers.
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    George Dodd via Getty Images
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    HomeStreet to merge with California’s Mechanics Bank

    The deal, set to close in the third quarter, values the Seattle lender at $300 million. The offer comes about four months after HomeStreet’s proposed tie-up with FirstSun collapsed.

    By April 1, 2025
  • An AI processor on a futuristic printed circuit board Explore the Trendline
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    da-kuk via Getty Images
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    Trendline

    Artificial intelligence

    Banks are enthusiastic about AI’s promises. But can they get customers on board, and will regulators let the innovation happen?

    By Banking Dive staff
  • A downtown view of Birmingham, Alabama
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    Jacob Boomsma via Getty Images
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    FB Financial to acquire Southern States for $381M

    Acquiring $2.8 billion-asset Southern States would grow Nashville, Tennessee-based FB to $16 billion in assets and expand its footprint in Alabama and Georgia.

    By April 1, 2025
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    Permission granted by U.S. Bank
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    U.S. Bank executive dead in plane crash

    A plane that crashed in a Minneapolis suburb Saturday was registered to Terry Dolan, the lender’s chief administration officer. CEO Andy Cecere confirmed in a Monday memo to employees that Dolan died in the crash.

    By Updated March 31, 2025
  • Listening cards show topics and questions that spark conversations with Truist wealth clients.
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    Permission granted by Truist
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    Truist’s wealth advisers hone their listening ear

    The Charlotte, North Carolina-based bank is emphasizing listening cards to guide advisers' conversations with clients past the pitch stage.

    By March 28, 2025
  • Senators Tim Scott and Elizabeth Warren converse during a Senate Banking Committee hearing.
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    Kayla Bartkowski / Staff via Getty Images
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    OCC nominee Gould aims to ‘shine a spotlight’ on de-banking

    “I think too often reputation risk is used as a pre-text for other motives,” Jonathan Gould, an OCC veteran President Donald Trump tapped to lead the agency, told lawmakers at a hearing.

    By March 27, 2025
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    VectorMine via Getty Images
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    Q&A

    Plaid’s Brian Dammeir talks future of open banking

    Open banking has long been an industry-led venture. The trendline won’t change even if the timeline does, Plaid’s head of payments and financial management said.

    By March 26, 2025
  • Blockchain has the potential to make finance more efficient and its usefulness goes far beyond cryptocurrency.
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    Getty Images via Getty Images
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    Kraken to buy futures platform NinjaTrader for $1.5B

    The tie-up marks the largest deal to date between the traditional finance and crypto sectors.

    By March 24, 2025
  • Federal Reserve Governor Michelle Bowman stands behind a podium and speaks.
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    Federal Reserve. (2024). [Photo]. Retrieved from Flickr.
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    Fed’s Bowman: Let’s rethink negative comment review for bank applications

    Commonwealth Business Bank applied to open a branch in New Jersey last September, but one adverse comment routed the application to the central bank’s board for review and vote, the potential supervision czar said.

    By March 24, 2025
  • The Office of the Comptroller of the Currency's seal hangs on a brick building.
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    Permission granted by Office of the Comptroller of the Currency
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    Massachusetts bank deemed in ‘troubled condition’ by OCC

    The $209.9 million-asset 42 North Private Bank did not fully comply with a 2017 consent order alleging unsafe and unsound practices, the OCC said.

    By March 21, 2025
  • A over the shoulder shot of woman using smartphone with Two-Factor Authentication security while logging to laptop.
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    gahsoon via Getty Images
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    Bank customers want clearer communication on cybersecurity: survey

    Static, bare-bones website text about information security is “not enough anymore,” an Accenture executive said. A survey by the company found that customers trust banks – but not third-party partners – with their data.

    By March 20, 2025
  • northern trust headuqarters sign in chicago
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    Scott Olson via Getty Images
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    Northern Trust exec: Crypto rule changes may ease tokenization

    Biden-era anti-crypto regulations didn’t just affect volatile digital assets. They also affected firms offering traditional assets, like bonds, on the blockchain.

    By March 17, 2025
  • Fed OKs Renasant, EverBank acquisitions

    The central bank issued two approvals Friday, allowing two Mississippi banks to merge in a $1.2 billion deal, and EverBank to acquire components of Sterling Bank for $261 million. Both deals are set to close April 1.

    By March 17, 2025
  • Four people walk by a TD bank branch location
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    Joe Raedle / Staff via Getty Images
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    TD names new US consumer-bank leaders amid branch closures

    The 38 branch closures follow “business-as-usual reviews” and come as the bank names two executives to bolster its retail operations.

    By March 14, 2025
  • Webster eyes $100B threshold, invests in hiring and tech

    The Connecticut-based bank aims to hire about 200 people this year, including adding about two dozen technology and cybersecurity employees, Webster’s CIO said.

    By March 14, 2025
  • Two people walk by a Citi branch in a downtown setting
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    Spencer Platt / Staff via Getty Images
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    Q&A

    Citi pursues partnerships to elevate its pay-over-time tool

    The bank doesn’t need partnerships for its credit card customers to access Flex Pay, but tie-ups offer customer convenience and visibility, said Citi’s Jeff Chwast.

    By March 13, 2025
  • adrienne harris talking to senate
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    Anna Moneymaker via Getty Images
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    NYDFS chief details changes spurred by Signature failure

    The regulator implemented new escalation protocols and an operational stress testing exercise to keep a closer eye on the “C students” under its watch, Adrienne Harris said Tuesday.

    By March 12, 2025
  • Eric Trump NYC
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    Spencer Platt via Getty Images
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    Trump Organization accuses ‘woke’ Capital One of de-banking

    The lender de-banked some 300 Trump Organization accounts because it believed “the political tide at the moment favored doing so,” a lawsuit contends. Eric Trump has suggested more big banks may be targeted.

    By March 10, 2025
  • A building is shown with a sign that reads, "Comerica Bank" in the foreground
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    Courtesy of Comerica
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    Comerica urges judge not to give CFPB more time on lawsuit

    The stay requested by the CFPB would prolong the harm Comerica is experiencing due to the “meritless” lawsuit, the bank said.

    By March 7, 2025
  • An employee gets into his car after arriving to work to a shuttered Silicon Valley Bank (SVB) headquarters in Santa Clara, California.
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    Justin Sullivan via Getty Images
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    SVB’s ex-parent company sues First Citizens over trademarks

    SVB Financial Trust alleges First Citizens failed to acquire trademarks, including the SVB name and logo, when it bought the bank in 2023. First Citizens denies the claims.

    By March 6, 2025
  • Citizens Financial Group branch
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    Permission granted by Citizens Financial Group
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    TD’s US consumer-banking chief jumps to Citizens

    The Providence, Rhode Island-based bank also named Wells Fargo veteran Michelle Moosally as its next general counsel and chief legal officer.

    By March 4, 2025
  • people stand in line outside of banco popular in puerto rico.
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    Joe Raedle via Getty Images
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    Puerto Rico’s biggest bank names next CEO

    Javier Ferrer will be elevated to CEO from his current post as president and operations chief once CEO Ignacio Alvarez steps down at the end of June.

    By Feb. 28, 2025
  • A sign above an ATM at a Capital One Café on February 19, 2024, in Miami, Florida.
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    Joe Raedle / Staff via Getty Images
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    CFPB ditches lawsuit against Capital One

    The bureau reversed course Thursday after accusing the bank last month of obscuring a higher-paying savings product from some legacy savings account holders.

    By Feb. 28, 2025
  • Green and white signage on the exterior of a building reads "TD Bank."
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    Spencer Platt / Staff via Getty Images
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    TD racks up AML remediation costs

    After spending $86 million in Q1, the bank expects to spend $500 million on AML remediation costs and governance and control investment in fiscal 2025.

    By Feb. 27, 2025
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    Chansak Joe
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    Old Second boosts Chicago-area footprint in $197M Evergreen deal

    The transaction will allow Old Second to expand into powersports lending. The deal comes six months after the bank agreed to buy five Chicago-area branches from Indiana’s First Merchants Bank.

    By Feb. 26, 2025