Retail


  • Green and white signage on the exterior of a building reads "TD Bank."
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    TD slashes pay for 41 execs, expedites Chun’s start date

    Compensation cuts reflect “the seriousness of the U.S. [anti-money laundering] failures, the associated costs to the Bank, and the limitations imposed on the U.S. retail business,” the bank said Friday.

    By Jan. 17, 2025
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    Q&A

    U.S. Bank scouts for agentic AI as age of ‘do it for me’ awaits

    The super-regional’s chief innovation officer said there’s a fine line between being proactive and helpful, versus being proactive and creepy. “We don’t want to cross the creepy line,” he said.

    By Jan. 16, 2025
  • An AI processor on a futuristic printed circuit board Explore the Trendline
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    da-kuk via Getty Images
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    Trendline

    Artificial intelligence

    Banks are enthusiastic about AI’s promises. But can they get customers on board, and will regulators let the innovation happen?

    By Banking Dive staff
  • Montana’s Glacier Bancorp to buy Idaho lender in $245.4M deal

    Acquiring Bank of Idaho will add 15 locations to Glacier's footprint, along with $1.3 billion in assets. The acquisition, set to close in the second quarter, would be Glacier's 26th since 2000.

    By Jan. 15, 2025
  • CFPB Director Rohit Chopra
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    CFPB sues Capital One over $2B in unpaid interest to customers

    The agency accused Capital One of obscuring a new, higher-paying savings product from some legacy savings account holders. The bank said it is “disappointed” with the bureau’s “eleventh hour lawsuits.”

    By Jan. 14, 2025
  • JPMorgan Chase building signage in New York City
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    Michael M. Santiago / Staff via Getty Images
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    JPMorgan elevates Piepszak to COO

    Jennifer Piepszak replaces Daniel Pinto, who will retire in 2026. But she indicated she’d rather work in a “senior operating role” than be considered to succeed CEO Jamie Dimon “at this time.”

    By Jan. 14, 2025
  • The Federal Deposit Insurance Corp. headquarters in Washington, D.C.
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    Anna Hrushka/Banking Dive
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    FDIC’s Hill sets out priorities for agency’s ‘new direction’

    The agency’s vice chair anticipates a shift in bank supervision that emphasizes core financial risks over a process-related focus.

    By Jan. 13, 2025
  • Aerial view of Kansas City with a KC Streetcar present in street
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    TriggerPhoto via Getty Images
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    Fed approves UMB’s $2B acquisition of HTLF

    The transaction, set to close by Jan. 31, would boost UMB’s assets by roughly 40%, more than double its branch footprint and give it entry to five new states.

    By Jan. 13, 2025
  • The exterior of the USAA headquarters building is shown.
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    Courtesy of USAA
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    USAA picks board member Andrade as next CEO

    Juan Andrade will succeed Wayne Peacock as the financial institution’s president and CEO starting April 2. Peacock announced his retirement in August.

    By Jan. 9, 2025
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    Column

    Dive Deposits: Morgan Stanley’s MD promotions don’t set records, they follow the herd

    While Citi, BofA and Goldman touted their biggest cohorts of managing directors in years, Morgan Stanley elevated greater numbers in 2022 and 2023. But the banks appear in lock-step on other value markers.

    By Jan. 9, 2025
  • CFPB Director Rohit Chopra participates in a meeting of the Financial Stability Oversight Council at the U.S. Treasury
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    Kevin Dietsch via Getty Images
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    CFPB brings back sandbox but keeps competition emphasis

    The bureau’s policies restore the no-action letter and sandbox designation, but feature some tweaks aimed at correcting past “shortcomings.”

    By Jan. 9, 2025
  • Bank plaque pictured on a city building housing a financial company.
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    Pgiam via Getty Images
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    6 banking trends to watch in 2025

    Donald Trump’s return to the White House is expected to make an impression on a number of facets in banking – from regulation to M&A to crypto.

    By , , , Jan. 8, 2025
  • A sign reads "Wells Fargo" with the bank's logo below.
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    Michael M. Santiago / Staff via Getty Images
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    Q&A

    How Wells Fargo aims to boost trust among underbanked

    The bank has been focused on providing services that are “in language and in culture” to foster trust and transparency, said Michael Martino, head of Wells’ inclusion initiative.

    By Jan. 8, 2025
  • "Credit Suisse" signage hangs below a building archway.
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    Credit Suisse had more Nazi-linked accounts than previously known: probe

    The Swiss bank engaged in a “pattern of obstruction” by not sharing some information during past investigations into the lender’s ties to Nazis, the Senate Budget Committee said.

    By Jan. 6, 2025
  • The Federal Deposit Insurance Corp. headquarters in Washington, D.C.
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    Anna Hrushka/Banking Dive
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    Kansas bank challenges $20M FDIC penalty

    CBW Bank, charged with failing to maintain adequate anti-money laundering controls, has filed a lawsuit challenging the agency’s action, calling the penalty “unreasonable and unprecedented for a bank of this size.”

    By Jan. 2, 2025
  • Hawaii wildfires litigation
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    Hawaiian Electric sells majority stake in American Savings Bank

    The $450 million deal follows the Hawaiian utility company’s agreement last year to put close to $2 billion toward a joint settlement stemming from the 2023 Maui wildfires.

    By Jan. 2, 2025
  • Two people walk past a Chase bank branch.
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    Spencer Platt via Getty Images
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    What Jamie Dimon’s potential successor says about regulation, customer growth

    Marianne Lake, CEO of consumer and community banking at JPMorgan Chase, worries most about an uneven playing field, where “as a result of regulation or legislation, effectively, winners and losers are being picked,” she says.

    By Jan. 2, 2025
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    Kraken decries crypto de-banking amid Metro Bank ban

    Metro is one of several U.K. lenders to impose a bar or limit on deposits into crypto exchanges. A Metro Bank spokesperson says the thrust is to curb fraud.

    By Dec. 19, 2024
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    Avosb via Getty Images
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    Flagstar fined $3.5M for ‘misleading’ after 2021 cyberattack

    The bank “negligently made” materially misleading statements after a hack that resulted in the theft of 1.5 million customers’ personally identifying information.

    By Dec. 19, 2024
  • BaaS, Banking as a service, fintech, financial technology, mobile banking, contactless payment
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    Tracker

    A running list of BaaS banks hit with consent orders in 2024

    Regulators have taken a harder look at bank-fintech partnerships. Experts said the orders highlight gaps in due diligence and monitoring related to third-party partners.

    Dec. 18, 2024
  • The skyline of Columbus, Ohio, seen behind a river.
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    The image by jpmueller99 is licensed under CC BY 2.0
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    Ohio’s Northwest to acquire Penns Woods in $270.4M deal

    Buying the holding company for Jersey Shore State Bank and Luzerne Bank will give Northwest 24 added Pennsylvania locations and create a $17 billion-asset bank.

    By Dec. 18, 2024
  • The financial district in Boston, seen against the Boston Harbor at sunrise showcasing a mix of contemporary and historic buildings.
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    Marcio Silva via Getty Images
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    Berkshire, Brookline ink $1.1B merger

    The Massachusetts banks will together create a $24 billion-asset, 148-branch institution in a transaction expected to close in the second half of 2025.

    By Dec. 17, 2024
  • A sign reads "New York Community Bank" and "A division of Flagstar Bank, N.A., Member FDIC"
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    Spencer Platt / Staff via Getty Images
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    Flagstar makes 2nd CFO change this year

    Lee Smith, the bank’s president of mortgage, will take over as chief financial officer Dec. 27, as Craig Gifford will “reengage in personal endeavors outside of banking,” Flagstar said. Gifford joined Flagstar in April.

    By Dec. 17, 2024
  • The Dallas skyline
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    SouthState, Independent deal approved by Fed

    The roughly $2 billion deal is the second banking investment or combination to which the central bank has given its blessing in as many days.

    By Dec. 13, 2024
  • A person wearing a blue hat and light t-shirt walks past a KeyBank branch location, as the glass reflects the street scene.
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    Spencer Platt / Staff via Getty Images
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    Scotiabank gets Fed’s approval to take bigger KeyBank stake

    The earlier-than-expected green light will let the Canadian lender proceed to Phase 2 of its investment — a $2 billion infusion and the right to name two directors to the Cleveland bank’s board.

    By Dec. 13, 2024
  • Ally Financial, NYSE facade
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    Courtesy of Ally Financial
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    Ally CEO indicates card business not a core focus

    “In a world of limited capital and limited expenses,” the bank’s next dollar is “not going to go there, despite the fact that it’s a very strong business,” Michael Rhodes said of Ally’s card unit.

    By Dec. 13, 2024